બાળ સુરક્ષા નીતિ

01Introduction & Scope

Sagpan.app (“we”, “us”, “our”), operated by Silversky Technology, is committed to maintaining a safe, trustworthy, and compliant matrimonial platform. Sagpan.app is an exclusive matrimonial matching service designed solely for adult men and women legally eligible for marriage.

We maintain absolute zero tolerance for any form of child sexual abuse, exploitation, or the distribution of child sexual abuse material (CSAM). This Child Safety Standards Policy sets forth our rules, verification procedures, reporting tools, and legal compliance standards governing the Platform.

This policy is implemented in strict compliance with the Protection of Children from Sexual Offences (POCSO) Act, 2012, the Information Technology Act, 2000, the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and global mobile application child safety guidelines.

02Strict Age Eligibility (18+ Only)

Sagpan.app is strictly intended for individuals who are 18 years of age or older. We do not knowingly permit minors to register, create accounts, upload media, or access the Platform.

• Age Requirement: Users must be of legal marriageable age under applicable Indian law (minimum 18 years of age for females and 21 years of age for males, and strictly 18 years or older to register an account).
• Government ID Verification: All registered members are required to submit a valid government-issued identity document (Aadhaar card, PAN card, Voter ID card, or Driving License) to verify their identity and ensure authenticity.
• Immediate Account Termination: If we identify or have reasonable reason to suspect that an account belongs to, was registered by, or depicts an individual under 18 years of age, that profile and all associated data will be terminated immediately.

03Zero Tolerance for CSAE & CSAM

We strictly prohibit the creation, upload, exchange, transmission, or promotion of Child Sexual Abuse Material (CSAM) and Child Sexual Exploitation and Abuse (CSAE) in any form. Prohibited activities include, without limitation:

• Uploading or transmitting visual media (photographs, images, videos, illustrations, or synthetic images) depicting minors in sexually explicit, suggestive, or abusive contexts.
• Any attempt to groom, solicit, coerce, or entice minors or depict sexual violence involving children.
• Sending in-app chat messages, links, URLs, or external contact details directing users to child sexual exploitation or abuse material.
• Using profile descriptions, biodata fields, or communication tools to facilitate human trafficking, child marriage, or child abuse.

Any user engaging in, attempting to engage in, or distributing content related to child exploitation or abuse will face instant, permanent account ban, hardware/device blocking, and immediate escalation to law enforcement agencies.

04User Reporting Mechanisms

Sagpan.app provides easily accessible reporting mechanisms to enable our community to report any illicit, unsafe, or underage behavior immediately:

4.1 In-App Profile Reporting

Every profile screen in the mobile app features a prominent "Report Profile" option. Members can report profiles for underage suspicion, suspicious media, or improper behavior with a single tap.

4.2 In-App Chat Reporting

Users can report inappropriate messages directly from any active chat screen. Reported messages are flagged for urgent administrative review.

4.3 Direct Email & Grievance Contact

Users can submit reports directly to our Grievance Officer at [email protected] or call/WhatsApp +91 9898-5184-94. Reports involving child safety are prioritized above all other platform queries.

05Moderation & Enforcement Actions

All profiles and user submissions are subject to administrative review. When potential child safety violations or underage activity are detected or reported, our team takes immediate action:

• Instant Deactivation: The reported account is suspended immediately pending formal review.
• Content Purge: Any violative content is purged from the platform to prevent viewing or transmission.
• Permanent Blacklisting: Confirmed violators are permanently banned. Their phone numbers, device tokens, and email addresses are barred from creating any new accounts on Sagpan.app.
• Evidence Preservation: In accordance with statutory obligations, records, access logs, and message traces are securely preserved for law enforcement investigation.

06Cooperation with Law Enforcement

Sagpan.app cooperates fully and actively with cyber crime units, state police, and legal enforcement agencies. We take our obligations under the POCSO Act and the Information Technology Act seriously.

Upon detecting or verifying any CSAE material or solicitation involving minors, we proactively report the incident, associated IP logs, device details, and identification records to:

• The National Cyber Crime Reporting Portal (cybercrime.gov.in)
• Relevant State and Central Law Enforcement Agencies
• Statutory Child Protection & Welfare Authorities

07User Safety Guidelines

We advise our community members to uphold personal safety and vigilance at all times:

• Keep all interactions strictly matrimonial-oriented, respectful, and transparent.
• Never solicit or share sexually explicit content or media featuring children or minors.
• Immediately report any user who claims to be a minor or requests contact with underage individuals.
• Involve families and perform independent background verifications prior to finalising matrimonial arrangements.

08Developer & Platform Information

Sagpan.app is designed, developed, and maintained by Silversky Technology, headquartered in Ahmedabad, Gujarat, India. Sagpan is available for official download on Google Play (Android) and the Apple App Store (iOS). We continually review and update our system architecture, screening filters, and security protocols to align with Google Play Developer Policies, Apple App Store Guidelines, and applicable safety regulations.

For detailed information on how your data is handled and your legal rights, please review our Privacy Policy and Terms & Conditions.

09Grievance Officer / Contact Us

For all child safety inquiries, urgent reports, or grievance escalations, please contact our designated Grievance Officer using the contact card below. Urgent child safety matters are addressed immediately upon receipt.

10Policy Updates

We may update this Child Safety Standards Policy from time to time to reflect amendments in legal regulations, security technologies, or operational practices. Any revisions will be published here with an updated effective date.